Return & Refund Policy
Last updated September 24th, 2024
Thanks for shopping at Sweet Vegan! If you had an issue with your order, we are here to help. We aim for the highest quality and customer satisfaction. Please review our refund policy:
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All Sales Are Final
Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges. Contact us at info@sweetvegan.nyc within 48 hours of receiving your order if you have any concerns.
2. Damaged or Defective Items
If your chocolates came melted or damaged, do not send the package back to us. We cannot be held accountable for melted or damaged chocolate during transit and delivery.
- Deliveries and Shipping
Sweet Vegan is not responsible for failed deliveries:
- For subscription orders change of address:
Seasonal subscription holders are responsible for changing the delivery address.
Sweet Vegan is not responsible for failed deliveries.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for product and reshipment.
5. Incorrect or Missing Items
If an order is incorrect or incomplete, contact us at info@sweetvegan.nyc within 48 hours with your order number, photos and issue details. We will resolve the problem promptly.6. Contact Us
For any questions or concerns, contact us at:
Sweet Vegan Chocolate
Email: info@sweetvegan.nyc
Phone: 917-334-3636
Thank you for choosing Sweet Vegan Chocolate.